Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think? This page covers the ways to get in touch and what happens once your message lands with us.
Ways to Reach Our Team
Email is the best way to contact us. Write to [email protected] and a member of our team will read it personally — we don't rely on automated replies to do the work of a real answer. Where you can, tell us upfront whether your message concerns a specific casino review, a bonus offer, a payment method question, or something else entirely. That helps us route it to the right person and get back to you sooner rather than later.
What We Can Help With
- Questions about our reviews and rankings — If you want more detail on how we've assessed a particular Australian online casino, or something in one of our write-ups isn't clear, ask away.
- Corrections — Bonus terms, licensing details and payment options at offshore casinos change from time to time. If you notice something on our site that looks out of date, we'd rather hear about it and fix it than leave it standing.
- Content suggestions — If there's a topic around online pokies, live dealer games, or Australian-friendly payment methods you'd like us to cover in more depth, let us know.
- Partnership or editorial enquiries — Casino operators or industry contacts wanting to discuss coverage should introduce themselves and explain what they're proposing.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message. We can point you towards independent support services such as Gambling Help Online or the National Gambling Helpline, and every operator we cover offers its own self-exclusion and limit-setting tools worth checking directly with them.
What to Expect After You Write to Us
We aim to respond within two working days. During busier periods it can take a little longer, but every message gets read and every question gets a genuine answer from someone on our team, not a template reply. If your enquiry needs more research — for example, checking a specific licence number or a current wagering requirement — we'll say so rather than guess.
Before You Contact a Casino Operator Directly
Some questions are better answered by the casino itself rather than by us. Account verification, deposit and withdrawal status, ID checks, and anything tied to your personal account details all need to go through the operator's own support team, since we don't have access to individual player accounts. Most of the operators listed on our site publish their support hours and contact channels on their own site, and many offer live chat covering Australian time zones. If you're comparing which casino to sign up with in the first place, our reviews outline what each one offers so you know what to expect before you get in touch with them.
A Quick Note on What We Publish
Our content is built around Australian players comparing offshore online casinos, including how these sites handle bonuses, pokies, payment methods like PayID, and withdrawal processing. We keep this current where we can and welcome reader input that helps us do that better. If you've had an experience with a casino we've reviewed — good or otherwise — we're interested to hear it, and it may inform how we cover that operator going forward. If you're weighing up options outside the mainstream, our page on Best Non GamStop Casinos 2026 is also worth a look.
Thanks for taking the time to read through our site. Whatever the reason for getting in touch, we look forward to hearing from you.